V-Exterminator Ltd, 23 Brandeston Close, Great Waldingfield, Sudbury, Suffolk, CO10 0XY.  Tel: 01787 370397  Email: works@v-exterminator.co.uk
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Computer and IT Support Services - Sudbury Suffolk

Microsoft Certified quality support for home and business pc users provided by local Suffolk company V-Exterminator Ltd.

Whether you are a Small Business Owner, a Farmer, a Business Executive, a PA Secretary, a Student, a Company Manager, a Shop Owner, or an Artist.

Typically our customers tend to be in one of these categories.

  • Private individual or family - Home pc users (one or more users)
  • Small business or home office - Business pc users (up to five users)
  • Small to Medium size business - Qualified IT support for network server(up to seventy five users)

Delivery of Computer Support

Computer Support

Thanks to technology there are several ways that V-Exterminator Ltd is able to support our customers.

We will arrange a method or combination of methods, depending on what will provide you with the most economical and effective result.

Typically the method of delivery offered will be one or more of:

  • On site at your office, factory, or home
  • Collect and return
  • Telephone based
  • Remote control via the internet
  • In our Workshop

Range of quality computer support services

IT Support Sudbury Suffolk

Because IT network snd computer support is such a vast field, V-Exterminator Ltd has focused on acquiring the skills that are most relevant to the kind of customers we have around our local area.

Additionally we have completed a number of projects that are technology specific and involve integration with third party suppliers.

Some examples of our range of computer support services are (not limited to):

  • Troubleshooting and advice
  • Hardware repairs / upgrades (desktop / laptop)
  • Virus removal and internet security issues
  • Data backup and disaster recovery
  • Software repair or reconfiguration
  • Internet connection problems
  • Email problems
  • Network installation, maintenance and administration (Microsoft Windows Server and Small Business Server)
  • Blackberry Enterprise Server (BES) and Blackberry Internet Services (BIS) installation and configuration
  • Remote access to desktop applications and data
  • Consultation for an software development and ecommerce projects
  • Website design and hosting

Level of Computer Support

Individuals and organisations have different levels of inherent capability to deal with computer related issues.

For example, we can tailor support services to those who can:

  • Resolve minor pc issues but need support for more complex issues
  • Manage the computer system with little or no help but need emergency rescue sometimes
  • Switch on pc and use to perform basic tasks only

Types of IT Support Services

V-Exterminator Ltd provides three main types of support:

  • Incident based (hourly rate + site call)
  • Day rate (agreed rate per days required)
  • Monthly or quarterly contract (agreed level and range of services)

Our rates are fair and competitive and are based on an average of £35.00 + VAT per hour.

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Quality Assured Service – our promise to you

  • We will always consider your support requirements as important and confidential and we will not pass on any personal or business information
  • We will support business customers and home users in an honest and competent way and we will provide the level of service that is suitable for the circumstance
  • Your critical data will be treated very carefully with priority and privacy
  • We will provide a fast response for break down situations
  • If we have to take any of your critical computer equipment into our workshop for service or repair, we will return and reinstall it as soon as physically possible
  • We will not offer a service that we can’t deliver
  • Certification and qualifications will be kept current and relevant to the services we offer
  • As a member of the Professional Computing Association, we will abide by the code of practice

Microsoft Qualified PC Support
Microsoft Certified
IT Support Sudbury Suffolk
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